Shipping policy

At Zavy Home, we are committed to delivering your order in a fast, safe, and transparent manner. Below you'll find everything you need to know about how we handle shipping, delays, and address-related issues.

Shipping Area

We currently ship to addresses within the United States and other countries. International shipping availability may vary by location.

Shipping Method & Costs

  • Shipping Service: Standard Shipping
  • Shipping Cost: Free shipping on all orders — no hidden fees or extra charges.

Order Processing & Delivery Timeline

Processing Time: All orders are processed within 1–2 business days after your purchase is confirmed.

Delivery Timeframe: Once processed, orders are shipped through our trusted logistics partners.

  • Transit Time: 5–10 business days
  • Total Delivery Time: 6–12 business days

These are estimates, not guaranteed delivery dates. Actual delivery may vary based on destination, carrier performance, and seasonal demand.

Shipment Confirmation & Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number. Tracking updates may take 24–48 hours to appear in the carrier's system.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

If an incorrect or incomplete shipping address is provided:

  • Delivery delays may occur
  • Packages may be returned to the sender
  • Orders may become undeliverable

Zavy Home is not responsible for lost packages caused by incorrect shipping details provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@zavyhome.com. We will do our best to update your information before shipment; however, we cannot guarantee changes once the order has entered processing or shipping stages. Additional shipping charges may apply if a package must be reshipped due to address issues.

Order Changes & Cancellations

Customers may request order modifications or cancellations within 24 hours of placing an order. This may include:

  • Address changes
  • Product or size changes
  • Order cancellations

After 24 hours, orders may already be processed or prepared for shipment, and modifications may no longer be possible. To request changes or cancellations, please contact us as soon as possible at support@zavyhome.com. If the order has already shipped, it cannot be canceled or modified.

Delayed, Lost, or Stolen Packages

While we work with reliable shipping carriers, some delays may occur due to circumstances beyond our control, including:

  • Weather disruptions
  • Carrier service interruptions
  • Customs or transportation delays
  • High seasonal demand

If your package appears delayed or lost, please contact our support team and we will assist you in working with the carrier. Zavy Home is not responsible for stolen packages confirmed as delivered by the shipping carrier.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging

Once reviewed, we will provide an appropriate resolution — a replacement or a refund, at no extra cost to you.

Delivery Delays

Estimated delivery dates are provided for informational purposes only and are not guaranteed. Unexpected delays may occur due to:

  • Severe weather
  • Carrier operational delays
  • Natural disasters
  • Holiday shipping congestion
  • Incorrect customer information

We appreciate your patience and understanding in such situations.

Contact Information

Customer Service Opening Hours:
Monday to Friday, 8:00 a.m. – 5:00 p.m. (EST) Eastern Standard Time (New York)
Response Time: We aim to reply within 1 business day.